Shipping Policy

We’re thrilled to have you as our customer and are committed to providing a seamless and timely delivery experience. Below, you’ll find comprehensive details about our shipping procedures, estimated timelines, and policies. Should you have any questions or require assistance, our dedicated support team is always here to help.

Shipping Destinations & Delivery Timeline

We are proud to provide shipping services to most countries worldwide and are constantly working to broaden our market reach.

Every order goes through two primary stages:

Handling Time
We strive to process all orders within 1 business day. Please note that processing times may be slightly longer during peak seasons or holidays due to high order volumes.

Transit Time
Once dispatched, your package will be on its way to your designated address.

• United States: Delivered in under 5 business days via DHL/USPS.
• International: Delivered in under 7 business days via DHL.

Transit times are estimates and may be affected by weekends, holidays, or unexpected delays like weather, traffic, or high shipping volumes.

Shipping Cost

Enjoy free shipping on all orders. No additional shipping costs.

Shipping Methods

We’ve partnered with trusted carriers like DHL, UPS, and FedEx to ensure reliable and timely delivery. By default, we select the fastest available courier to ensure your order arrives as quickly as possible. As such, we do not offer separate expedited shipping options.

Order Tracking

For Account Holders: Log in to your account and go to "My Orders" to review the status of your order. You will receive a tracking number via email once your order has shipped.

For Non-Account Holders: Create an account using the email address associated with your order to access tracking information.

Order Address Change

If you’ve entered an incorrect shipping address, please contact us as soon as possible. While we will make every effort to update the address before your order is shipped, please note that changes can only be made within a limited time frame prior to dispatch.

Delivery Time Exceeded

We strive to deliver all orders within the estimated time frame; however, unforeseen circumstances such as customs inspections, severe weather, or labor strikes may occasionally cause delays. If your order has not arrived within 10 business days from the expected delivery date, please contact us at [email protected]. Our team will work directly with the carrier to resolve the issue and keep you informed of any updates.

Order Missing

If your order has not arrived within 15 business days from the date of placement, please reach out to us at [email protected] with your name and order number. We will promptly investigate the issue with the shipping carrier and provide you with an update.

Order Damaged

If your order arrives damaged, please decline the delivery. Take clear photos or videos of both the damaged package and items, and contact our customer support team immediately. We will work with the shipping carrier to resolve the issue and ensure you receive a replacement or refund as quickly as possible.

Order Cancellations

You may request to cancel or modify your order shortly after placing it. Please contact us as soon as possible if you need to make any changes. Once your order has been shipped, it cannot be canceled or modified. In such cases, you will need to follow our return process to initiate a return or exchange.

Contact Us

For questions or assistance, our customer service team is here to help. Please contact us via WhatsAPP at: https://wa.me/17192054114